We offer no-hassle returns. You may return most Vera Viva items (unused) in original packaging. Your return package must be post-marked within 30 days from the order date. Books and products containing plants (including air-plants) are non-returnable.
Please make sure that your return is postmarked within 30 days of your original order date. Any late returns not be accepted. Service fees such gift wrap fee or expedited shipping costs are non-refundable.
How to return the products
Enclose your packing slip and the merchandise in a package securely, then ship to the address below within 30 days of your original order date. We cannot refund or exchange merchandise that is not received or arrives damaged, so we recommend that you insure your package (postage and insurance fees are non-refundable). All returns should be mailed to:
Vera Viva Returns
930 Newark Avenue
Jersey City, NJ 07306
If you have lost your packing slip, please include your name, address, reason for return (do share), order number (if available), along with the merchandise you wish to return.
If you need further assistance prior to returning your item(s), please call us at 1-201-637-7464
Failed Delivery Attempts / Refused Delivery
Most orders are shipped via UPS and USPS. A signature may be required at the time of delivery. Please connect with the shipping provider if no one is available at the first delivery attempt to arrange for a pickup or an alternate delivery. If a package is returned to us due to failed delivery attempts or due to refused delivery, your order will be subject to our return policy as follows: Customers will be responsible for all charges associated with shipping and handling plus 10% restocking fees. Once the merchandise is returned to our warehouse, we will issue a credit on the amount you paid less shipping and handling (both ways) and a 10% restocking fee will be assessed. This rule applies under both refused delivery and failed delivery attempts.
Skillfully created by artisans. Slight variation may occur in color, size, and design enhancing the individual artistic character of each piece. Though our photography tends to very accurate, color discrepancies may occur due to the setting of your computer screen. We do not offer any warranty on the handmade products past our standard return policy deadline, especially on jewelry and personal items.